I've learned to understand that communication and achievements of goals usually depend on understanding the people you work with.
I've had success in implementing ITIL based procedures as Change Management and Service Management.
I've been a project leader for implementing opensource, bring attention to operations/maintenance department with a 85% success rate, implement standardized SLA's and process handling.
Specialties: Leadership - handling customer SPOC's - partner SPOCS while keeping company policy in hand. Handling many issues at once, being able to get to the point.